Frequently Asked Questions

Buying and Receiving Tickets

How much are tickets?

Ticket info for 2024 will be available here from Thursday 27th July.

When do tickets go on sale?

Yes!!!!! Tickets for BH24 will go on sale at 9am on Thursday 27th July and are available here

Do you offer tickets for under 18s?

Yes, but we call them a Youth Ticket (age 13-17), Child Ticket (2-12) and an Infant Ticket (under 2).

Anyone under the age of 18 will only be allowed entry to the festival with a 'Responsible Adult' (who has to be over the age of 25 and who can accompany up to a MAXIMUM of two under 18s). The Adult must arrive and enter the festival with the Youth(s), Child(s) or Infant(s)

To ensure compliance with our Child Protection Policy, there are some terms and conditions associated with buying Youth Tickets. Points 2 to 9 of the terms and conditions can be viewed here.

What's with the booking fee?

This fee covers the payment fees, order processing and ticket printing.

Why do I need to put names in when ordering my tickets?

The full name of each ticket-holder is required when booking so that the wristband is linked directly to each individual, ensuring that if a wristband becomes lost, or broken during the event, getting a replacement is an easy process.

In recent years we have also seen an increase in attempts to enter the festival with stolen, resold and forged wristbands. This is something we take seriously and this process will make these attempts far more difficult.

All data collected during the buying process is securely handled and will only ever be used by Ticketline and/or Beat-Herder.

I ENTERED THE WRONG NAME/ADDRESS/EMAIL WHEN I BOOKED MY TICKETS. WHAT CAN I DO.

Please email customerservices@ticketline.co.uk IMMEDIATELY with your full name, booking reference and your query

CAN I GIVE MY UNWANTED TICKET TO MY FRIEND/SISTER/BRUVVA/GOLDFISH?

No.

Ticketline have launched their own ticket exchange website - Fanticks - This is the only way we allow unwanted tickets to be sold on.

Fanticks have a system in place that verifies the sale between the two parties.

All tickets are now named and proof of ID is required on entrance, so please don't sell on tickets on other sites - the name on the ticket will be incorrect and entry will be refused

I've got tickets but now can't come. What do I do?

Ticketline have launched their own ticket exchange website - Fanticks. This is the only way we allow unwanted tickets to be sold on. Fanticks have a system in place that verifies the sale between the two parties. All tickets are now named and proof of ID is required on entrance, so please don't sell on tickets on other sites - the name on the ticket will be incorrect and entry will be refused.

THE ADDRESS/EMAIL ADDRESS I USED WHEN BUYING MY TICKETS HAS CHANGED

Please email customerservices@ticketline.co.uk IMMEDIATELY with your booking reference and new address details

I BOUGHT A TICKET BUT CAN'T FIND THE EMAIL CONFIRMATION. WHAT CAN I DO?
Please email customerservices@ticketline.co.uk with your full name, postal address, email address and your query
I HAVE TRIED CALLING BUT CAN'T GET THROUGH

Please use the following email addresses if you need to get in touch;

Ticketline – customerservices@ticketline.co.uk (Add 'Beat-Herder Ticket Query' in the subject field)

Beat-Herder – contact@beatherder.co.uk (BH don't have any access to info about tickets. Please contact Ticketline directly)

Fanticks Queries - https://www.fanticks.com/contact

Common Questions

Is it any good?

Well we and the thousands of Herders think so that come back every year. But don’t just take ourword for it, we’ve been championed for over a decade:

UK Festival Awards 2022 - SHORTLIST "Best Medium Sized Festival". 2019 WINNERS - AIF Festival Awards - Unique Festival Arena. 2019 WINNERS - Skiddle Awards - Unique Festival Feature (swimming pool). UK Festival Awards 2018 - SHORTLIST "Best Medium Sized Festival". DJ MAG Best of British 2018 - Best Boutique Festival Shortlist. UK Festival Awards 2017 - SHORTLIST "Best Medium Sized Festival" & "The Grass RootsFestival Award". UK Festival Awards 2016 - Shortlist "Best Dance Event" & "Best Small Festival". UK Festival Awards 2015 - Shortlist "Best Dance Event" & "Best Small Festival". UK Festival Awards 2014 - WINNER "Extra Festival Activity Award". UK Festival Awards 2014 - Shortlist "Best Dance Event" & "Best Small Festival". UK Festival Awards 2013 - Shortlist "Best Dance Event" & "Best Small Festival". UK Festival Awards 2012 - Shortlist "Best Dance Event", "Best Small Festival" & "ExtraFestival Activity Award". UK Festival Awards 2011 - Shortlist "Best Dance Event".. Times Online 2010 - Best Festival in UK & Europe for Dancing. Observer 2010 - Top 10 UK Independent Festivals. UK Festival Awards 2010 - Runner-Up "Best Dance Event".

Are there restrictions on bringing booze?

Alcohol can ONLY BE BROUGHT IN ON YOUR 1st ENTRY WHEN YOU GET YOUR WRISTBAND. Once you have your wristband you cannot bring more into the festival.

Live in Vehicle pass holders - this is the limit to be taken into that area.

For 2023 you can bring in either up to 24 cans OR 1 box of wine (up to 5L) OR 1 bottle (not glass - maybe plastic or metal) of spirits (up to 1.5L).

You can drink it wherever you like on site. Oh and if you run out, our bars sell the cheapest and best booze on the festival calendar, and you can even earn free booze by keeping the place tidy.

Glass is NOT ALLOWED on site and will be confiscated, so please look for drinks in alternative packaging or decant your drinks before you leave home.

What's the fancy dress theme this year?

The fancy dress theme for The Beat-Herder Festival 2024 is yet to be revealed!

I've forgotten to get a car pass/live in vehicle pass. What can I do?

Live-in vehicle passes sell out each year and so you need to make sure you have purchased one before you arrive.

Car park passes and Live-in vehicle passes can be purchased here or contact Ticketline directly asap.

Can we bring a gas stoves/heater for our tent?

Due to a recent spate of devastating carbon monoxide poisonings in tents around the UK, we have now a complete ban on gas bottles being used inside any tents. This applies for both heating or cooking.

Please ensure all cooking is done in a well ventilated porch or gazebo or, better still, completely outside your tent.

A much safer solution to the problem of keeping warm at night would be a decent thick duvet or sleeping bag and a roll mat. These options are often cheaper than buying a gas heater and are definitely safer and permitted at the festival.

Can I bring my dog?

No! Beat-Herder is held on a working farm and this is at the specific request of the landowner.

Anyone bringing a dog or other pet (guide dogs or other assistance dogs excepted) to the site will be refused admission and asked to leave.

If you do need to bring a guide/assistance dog to the festival please email accessibility@beatherder.co.uk in plenty of time before the weekend.

Is this a family festival?

No, this is a music festival!

Having said that, we have a large, well equipped and properly staffed children's area within the festival, as well as plenty to entertain children of all ages across the whole site.

Many people bring children along and have a great time, but please remember that you need to be over 25 if you are bringing anyone under 18 with you (up to a max. of 2 U18s).

Please also remember that adults making the most of a music festival can sometimes be a bit intimidating to the young and uninitiated, especially later in the evening.

Can I bring a Paddling Pool?

Paddling pools are not allowed and will be taken from you if they find one.

Please leave them at home and drink plenty of water.

What about BBQ?

No BBQs/disposable BBQs are allowed on site. Please don't bring one or light fires anywhere at all.

Getting to the Festival

Can I get to/from Beat-Herder by taxi?

Some people do get the train to either Skipton or Clitheroe and jump in a taxi from there. There is a drop-off/Pick-up area just inside the festival (don't get out on the main road!!).

Here are a few number to get you started.

Minibuses and coaches 01254 672338

Clitheroe Taxis 01254 888288

Burnley Taxis 01282 777247

Accrington Taxis 01254 388888

What time does the festival start?

It depends on what ticket you have bought...

For Thursday Entry (4 DAY TICKET) ticket holders, the festival site will be open from 10am on Thursday 18th July 2024.

For Friday Entry (3 DAY TICKET) ticket holders, the festival site will be open from 9.00am on Friday 19th July 2024.

What's the postcode for GPS?

Try BB7 4LH. It's the other side of the road but the nearest you will get.

Can we arrive on Thursday?

ONLY if you have the correct ticket.

For Thursday Entry ticket holders, the festival site will be open from 10am on Thursday 18th July 2024.

For Friday Entry ticket holders, the festival site will be open from 9.00am on Friday 19th July 2024.

PLEASE don't turn up on Thursday if you don't have the right ticket. Thank you xx

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What buses go past the festival site?

There is a regular bus service that passes the festival gates, the 280 (operated by Stagecoach). This runs along the A59 from Preston in the West to Skipton out East. More info and timetables here.

Travel by bus to Beat-Herder and pay a maximum adult single fare of £2 from Skipton, Clitheroe or Preston. Luggage is conveyed free of charge at all times.

Where is the festival?

Between Clitheroe and Sawley in Lovely Lancashire

Do I have to pay to park my car?

Yes. It doesn't cost much when bought in advance for the weekend.

Car park passes can be purchased on arrival but cost more on arrival and will delay entry.

Live-in vehicle passes sell out each year and so you need to make sure you have purchased one before you arrive. If you don't have the right live in vehicle pass you will be turned away.

Bring a car full of folk and it'll only be a few quid each, plus you can share the fuel costs, save the environment, and wear a rightfully smug grin as you arrive.

If you need to add car park passes to your booking email customerservices@ticketline.co.uk with your booking reference and request.

Camping, Caravans and Camper Vans

Is there a family camping area?

Not specifically.

We try to encourage those who prefer things a bit quieter to head towards the furthest fields. These areas generally have a bit more room too as they require a bit more effort to get there. (it's not miles away though - maybe a few hundred meters further).

Do you offer any 'boutique camping' options?

Yes we do!

We have teamed up with our close friend Mr (Tommy) Thompson. He's a local tent maker and is offering the use of his bell tents and yurts as boutique accommodation at the festival - sited in their own exclusive compound, accessed only by those with special wristbands. The area will have hot showers and flushing toilets. Prices vary - depending on size and requirements.

For more info, click here

For details about availability and to book any remaining boutique camping, contact customerservices@ticketline.co.uk with your booking reference and request.

Can I bring a camper van or caravan?

Yep, although you'll need a specific pass, depending on what you're bringing.

We have passes for campervans up to 6 meters long, passes for those over 6 meters long and passes for cars towing caravans. You can get the pass that you need when you buy your tickets.

What's with the 'Extra Width Pass'?

Up in Campervan Land, we've been struggling for space and it's getting more difficult to get everything to fit. The problem is not the amount of vehicles, we can forward plan for that, we know how many we can fit and therefore how many to sell. The issue is what's getting put at the side of your live-in vehicles - the awnings and what not. We have therefore added an 'Extra Width Pass' to add on to the 'Live-In Vehicle Pass' which will be required by anyone wanting more space to the side of their van. Without this pass we will park you with enough space to open your doors, but not for much else.

How many additional tents can have next to my live-in vehicle?

An ‘Extra Width Pass’ is required for awnings or other small tents. This is limited to one pass per vehicle and allows an extra 2.5m of space to the side of the vehicle. This awning or tent must be brought in to the live-in area within vehicle. Without this pass we will park you with enough space to open your doors, but not for much else.

Can I camp next to my car?

No.

We have separate car park and camping fields. You'll have to carry your stuff from one to the other. Don't worry though, these are not far apart.

Can I sleep in my car?

The live-in vehicle area at Beat-Herder is just for 'proper' campervans and caravans.

We are sorry but we just don't have the space for cars and work vans and the extra congestion results in big delays getting off site on Monday morning.

Please don't spend the extra money on a live-In vehicle pass if you don't meet the criteria, as you will not be allowed within the specified area and you won't be able to set up camp in the car park either.

Are camp fires allowed?

No!

You are not allowed to make your own fires in the camp-site (or anywhere else at the festival), but we do have a great big fire pit within a stone circle in the main arena.

Miscellaneous

Are there cash points onsite?

There will be cash machines on site this year so there is no need to bring lots of cash to the festival. There will be a small charge for this service.

Are there property lock ups onsite?

Yes, yes and yes.

Event Locker Solutions will be providing a fancy locker service again this year. Availability and size of storage is limited but places can be secured, in advance, when buying your tickets.

Please remember that valuables are best left at home but kept on your person or in a locker, if completely essential to bring with you

If you need to add locker hire to your booking email customerservices@ticketline.co.uk with your booking reference and request.

Are there showers onsite?

Yep. There are some primo hot showers, which are cleaned between uses (there's a small charge for these).

Is there a fancy dress day?

Why of course.

Saturday is fancy dress day (but you can dress fancy all weekend if you're feelin' it)!

The fancy dress theme for 2024 will be revealed soon.

What time does the music stop?

Thursday's entertainment will finish around midnight.

The main stage performances finish at around midnight on Friday and Saturday, with the other areas/venues winding down between 3 and 4 in the morning.

On Sunday night all areas wind down for midnight.

How do I become a Trader at Beat-Herder?

Please see the get involved section of this website for information about applying to trade at the festival.

I have applied to volunteer or work on the bars. What happens?

For Bars, email bars@beatherder.co.uk

For volunteering, please contact Festaff

Accessibility Queries

Can I have a free personal assistant's pass?

Applications and info about accessibility at Beat-Herder 2024 can be found here

What accessible facilities do you provide?

Applications and info about accessibility at Beat-Herder can be found here

The Festival Site

Can I buy cigarettes and tobacco at the festival?

Yes, you can.

There is a dedicated kiosk within the festival that you can buy these things from. The location of the tobacco hut is on the map in the programme (or just ask the nice security people to point you in the right direction).