Frequently Asked Questions

Buying and Receiving Tickets

How much are tickets?

Ticket info will be available here from Friday 16th July2022

When do tickets go on sale?

The remaining tickets for BH22 will go on sale on Friday 16th July 2022 and will be available here

Do you offer tickets for under 18s?

Yes, but we call them a Youth Ticket (age 13-17), Child Ticket (2-12) and an Infant Ticket (under 2).

Anyone under the age of 18 will only be allowed entry to the festival with a 'Responsible Adult' (who has to be over the age of 25 and who can accompany up to a MAXIMUM of two under 18s). Youth, Child or Infant tickets are printed as a combined ticket with the responsible Adult ticket. The person named on the Adult ticket must therefore arrive and enter the festival with the Youth(s), Child(s) or Infant(s)

To ensure compliance with our Child Protection Policy, there are some terms and conditions associated with buying Youth Tickets. Points 2 to 9 of the terms and conditions can be viewed here.

What's with the booking fee?

This fee covers the payment fees, order processing and ticket printing.

Why do I need to put names in when ordering my tickets?

The full name of each ticket-holder is required when booking so that the wristband is linked directly to each individual, ensuring that if a wristband becomes lost, or broken during the event, getting a replacement is an easy process.

In recent years we have also seen an increase in attempts to enter the festival with stolen, resold and forged wristbands. This is something we take seriously and this process will make these attempts far more difficult.

All data collected during the buying process is securely handled and will only ever be used by Ticketline and/or Beat-Herder.

I ENTERED THE WRONG NAME/ADDRESS/EMAIL WHEN I BOOKED MY TICKETS. WHAT CAN I DO.

Please email customerservices@ticketline.co.uk with your full name, booking reference and your query

CAN I GIVE MY UNWANTED TICKET TO MY FRIEND/SISTER/BRUVVA/GOLDFISH?

No.

Ticketline have launched their own ticket exchange website - Fanticks - This is the only way we allow unwanted tickets to be sold on.

Fanticks have a system in place that verifies the sale between the two parties.

All tickets are now named and proof of ID is required on entrance, so please don't sell on tickets on other sites - the name on the ticket will be incorrect and entry will be refused

I've got tickets but now can't come. What do I do?

Ticketline have launched their own ticket exchange website - Fanticks. This is the only way we allow unwanted tickets to be sold on. Fanticks have a system in place that verifies the sale between the two parties. All tickets are now named and proof of ID is required on entrance, so please don't sell on tickets on other sites - the name on the ticket will be incorrect and entry will be refused.

THE ADDRESS/EMAIL ADDRESS I USED WHEN BUYING MY TICKETS HAS CHANGED

Please email customerservices@ticketline.co.uk with your booking reference and new address details

I BOUGHT A TICKET BUT CAN'T FIND THE EMAIL CONFIRMATION. WHAT CAN I DO?
Please email customerservices@ticketline.co.uk with your full name, postal address, email address and your query
I BOUGHT A TICKET FOR 2020/2021 AND WANT TO CHECK IT HAS ROLLED OVER. WHAT CAN I DO?

Please email customerservices@ticketline.co.uk with your full name, booking reference and your query

I ASKED FOR A REFUND WHEN THE FESTIVAL WAS POSTPONED & HAVEN’T RECEIVED IT

All refunds that were requested in May 2020 for BH 2020 have been processed.

All refunds that were requested by the deadline of 13th May 2021 for BH21 have also been processed.

Please email Ticketline at customerservices@ticketline.co.uk if you have any questions about your refund.

I HAVE TRIED CALLING BUT CAN'T GET THROUGH

The lovely lot at Ticketline are still working remotely and BHHQ is also following these government guidelines so the landlines are currently out of action. Please use the following email addresses if you need to get in touch;
Ticketline – customerservices@ticketline.co.uk

Beat-Herder – contact@beatherder.co.uk (BH don't have any access to info about tickets. Please contact Ticketline directly)

Fanticks Queries - https://www.fanticks.com/contact

Common Questions

Is this a family festival?

No, this is a music festival!

Having said that, we have a large, well equipped and properly staffed children's area within the festival, as well as plenty to entertain children of all ages across the whole site.

Many people bring children along and have a great time, but please remember that you need to be over 25 if you are bringing anyone under 18 with you (up to a max. of 2 U18s).

Please also remember that adults making the most of a music festival can sometimes be a bit intimidating to the young and uninitiated, especially later in the evening.

Can I bring my dog?

No! Beat-Herder is held on a working farm and this is at the specific request of the landowner.

Anyone bringing a dog or other pet (guide dogs or other assistance dogs excepted) to the site will be refused admission and asked to leave.

If you do need to bring a guide/assistance dog to the festival please email accessibility@beatherder.co.uk in plenty of time before the weekend.

What's the fancy dress theme this year?

The fancy dress theme for The Beat-Herder Festival 2021 will be revealed soon!

I've forgotten to get a car pass/live in vehicle pass. What can I do?

If you have already bought your festival tickets but not your vehicle passes then contact Ticketline asap (with your booking reference) via email - customerservices@ticketline.co.uk

If you are bringing a vehicle to Beat-Herder you need to make sure that you have bought the correct pass before you arrive.

Live-in vehicle passes sell out each year and so you need to make sure you have purchased one before you arrive.

Car park passes can be purchased on arrival but cost more than if you buy in advance) and will delay entry.

Can we bring a gas heater for our tent?

Due to a recent spate of devastating carbon monoxide poisonings in tents around the UK, we have now a complete ban on gas bottles being used inside any tents. This applies for both heating or cooking.

Please ensure all cooking is done in a well ventilated porch or gazebo or, better still, completely outside your tent.

A much safer solution to the problem of keeping warm at night would be a decent thick duvet or sleeping bag and a roll mat. These options are often cheaper than buying a gas heater and are definitely safer and permitted at the festival.

Getting to the Festival

Can I get to/from Beat-Herder by taxi?

Some people do get the train to either Skipton or Clitheroe and jump in a taxi from there. There is a drop-off/Pick-up area just inside the festival (don't get out on the main road!!).

Here are a few number to get you started.

Minibuses and coaches 01254 672338

Clitheroe Taxis 01254 888288

Burnley Taxis 01282 777247

Accrington Taxis 01254 388888

What time does the festival start?

It depends on what ticket you have bought...

For Thursday Entry ticket holders, the festival site will be open from 10am on Thursday 14th July 2022.

For Friday Entry ticket holders, the festival site will be open from 9.00am on Friday 15th July 2022.

What's the postcode for GPS?

Try BB7 4LH. It's the other side of the road but the nearest you will get.

Can we arrive on Thursday?

ONLY if you have the correct ticket.

For Thursday Entry ticket holders, the festival site will be open from 10am on Thursday 14th July 2022.

For Friday Entry ticket holders, the festival site will be open from 9.00am on Friday 15th July 2022.

PLEASE don't turn up on Thursday if you don't have the right ticket. Thank you xx

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Where is the festival?

Between Clitheroe and Sawley in Lovely Lancashire

Do I have to pay to park my car?

Yes. It doesn't cost much when bought in advance for the weekend.

Car park passes can be purchased on arrival but cost more on arrival and will delay entry.

Live-in vehicle passes sell out each year and so you need to make sure you have purchased one before you arrive. If you don't have the right live in vehicle pass you will be turned away.

Bring a car full of folk and it'll only be a few quid each, plus you can share the fuel costs, save the environment, and wear a rightfully smug grin as you arrive.

If you need to add car park passes to your booking email customerservices@ticketline.co.uk with your booking reference and request.

Camping, Caravans and Camper Vans

Is there a family camping area?

Not specifically.

We try to encourage those who prefer things a bit quieter to head towards the furthest fields. These areas generally have a bit more room too as they require a bit more effort to get there. (it's not miles away though - maybe a few hundred meters further).

Do you offer any 'boutique camping' options?

Yes we do!

We have teamed up with our close friend Mr (Tommy) Thompson. He's a local tent maker and is offering the use of his bell tents and yurts as boutique accommodation at the festival - sited in their own exclusive compound, accessed only by those with special wristbands. The area will have hot showers and flushing toilets. Prices vary - depending on size and requirements.

For more info, click here

For details about availability and to book any remaining boutique camping, contact customerservices@ticketline.co.uk with your booking reference and request.

Are camp fires allowed?

No!

You are not allowed to make your own fires in the camp-site (or anywhere else at the festival), but we do have a great big fire pit within a stone circle in the main arena.

Can I bring a camper van or caravan?

Yep, although you'll need a specific pass, depending on what you're bringing.

We have passes for campervans up to 6 meters long, passes for those over 6 meters long and passes for cars towing caravans. You can get the pass that you need when you buy your tickets.

How many additional tents can have next to my live-in vehicle?

You are allowed one tent or awning per live-in vehicle pass you have paid for.

The tent/awning must arrive with the live-in vehicle, not in a separate vehicle. Please be aware that space is very tight.

Can I camp next to my car?

No.

We have separate car park and camping fields. You'll have to carry your stuff from one to the other. Don't worry though, these are not far apart.

Can I sleep in my car?

The live-in vehicle area at Beat-Herder is just for 'proper' campervans and caravans.

We are sorry but we just don't have the space for cars and work vans and the extra congestion results in big delays getting off site on Monday morning.

Please don't spend the extra money on a live-In vehicle pass if you don't meet the criteria, as you will not be allowed within the specified area and you won't be able to set up camp in the car park either.

Miscellaneous

Are there cash points onsite?

There will be cash machines on site this year so there is no need to bring lots of cash to the festival. There will be a small charge for this service.

Are there property lock ups onsite?

Yes, yes and yes.

Event Locker Solutions will be providing a fancy locker service again this year. Availability and size of storage is limited but places can be secured, in advance, when buying your tickets.

Please remember that valuables are best left at home but kept on your person or in a locker, if completely essential to bring with you

If you need to add locker hire to your booking email customerservices@ticketline.co.uk with your booking reference and request.

Are there showers onsite?

Yep. There are a few options, including 'the more fun showers' (cold) and some primo hot showers, which are cleaned between uses (there's a small charge for these).

Is there a fancy dress day/night?

Why of course.

Saturday night is fancy dress night (but you can dress fancy all weekend if you're feelin' it)!

The fancy dress theme for 2021 will be revealed soon.

What time does the music stop?

Thursday's entertainment will finish around midnight.

The main stage performances finish at around midnight on Friday and Saturday, with the other areas/venues winding down between 3 and 4 in the morning.

On Sunday night all areas wind down for midnight.

How do I become a Trader at Beat-Herder?

Please see the get involved section of this website for information about applying to trade at the festival.

Are there restrictions on bringing booze?

Alcohol can ONLY BE BROUGHT IN ON YOUR 1st ENTRY WHEN YOU GET YOUR WRISTBAND. Once you have your wristband you cannot bring more into the festival.

For 2021, you can bring in 1 crate of cans (up to 24 pack) OR 1 box of wine OR 1 bottle of decanted spirits (up to 1.5L).

You can drink it wherever you like on site, not just in the campsite. Oh and if you run out, our bars sell the cheapest and best booze on the festival calendar, and you can even earn free booze by keeping the place tidy.

Glass is NOT ALLOWED on site and will be confiscated, so please look for drinks in alternative packaging or decant your drinks before you leave home.

I have applied to volunteer or work on the bars. What happens?

For Bars, email bars@beatherder.co.uk

For volunteering, please contact Festaff

Accessibility Queries

Can I have a free personal assistant's pass?

We operate a Personal Assistant ticket scheme which provides an additional ticket free of charge for people who wouldn’t be able to come to the festival without bringing a personal assistant with them. We will need to agree a PA ticket based on your eligibility and through prior arrangement.

Please click here for more info on how to apply.

We ask that you leave it no later than the end of May to apply. We'll also do our best to arrange any special requirements you may have.

What accessible facilities do you provide?

Please click on this link for information about accessibility at Beat-Herder.

The Festival Site

Can I buy cigarettes and tobacco at the festival?

Yes, you can.

There is a dedicated kiosk within the festival that you can buy these things from. The location of the tobacco hut is on the map in the programme (or just ask the nice security people to point you in the right direction).

Beat-Herder 2021 Postponement - Covid 19

I love Beat-Herder more than crisps and want to do anything and everything I can to make sure we are all together again in 2022. What can I do to help?

Nothing. The best thing that you can do is keep hold of your tickets and do nothing,

As part of the Beat-Herder family you’ll know we will all be back to enjoy a festival with an extra year of enthusiasm, inspiration and creativity. All tickets, glamping packages and any extras will remain fully valid and will automatically transfer to the new dates. More than ever we look forward to being together in The Woods, The Fortress, The Factory, The Ring and the whole of beloved Beat-Herdershire.

Can I get a refund?

We will of course offer refunds for anyone who can’t make the new dates. Ticket holders will receive an email directly from Ticketline with details on how to apply for the face value refund of your ticket. However, we really (really, really) hope that you can all hold on to your ticket, support our independent festival and join us next year to celebrate 15 years of beats and barminess in lovely Lancashire.

If I refund my ticket will I be guaranteed a chance to buy another ticket for next year?

It isn’t possible to reserve tickets for next year. Tickets for this year sold out in February. The only way to guarantee yourself a place at THE party next year is by keeping the ticket in the bag.

Is there a deadline for requesting a refund?

Ticketline need to know that you want a refund by no later than by Thursday 13th May 2021 via the link in the email you will receive from Ticketline.

You must respond by this date. Any submissions after this date will not be accepted.

If you request a refund for your tickets, this may take up to 90 days to process.

In response to the government restrictions to tackle COVID-19, Ticketline have had an unprecedented number of events being postponed, rescheduled or cancelled, and this is a huge task. This has also been exacerbated by the Ticketline teams now working remotely, with reduced staffing and has resulted in longer processing times. Ticketline want to thank you in advance for your patience.

How long will the refund take to reach my account?

If you request a refund for your tickets from Ticketline, this may take up to 90 days to process.

In response to the government restrictions to tackle COVID-19, Ticketline have had an unprecedented number of events being postponed, rescheduled or cancelled, and this is a huge task. This has also been exacerbated by the Ticketline teams now working remotely, with reduced staffing and has resulted in longer processing times. Ticketline want to thank you in advance for your patience.

Please do not contact your credit card company. By doing this, it will slow the process down and place an additional burden on our team to respond.

I have booked a fancy yurt, a locker and pre-ordered a programme. Will I get a refund for everything I booked?

Yes, the face value of all tickets and any extras will be refunded if you need to apply for a refund.

Can I keep the tickets but change the names?

No but you are able to list the tickets on Fanticks.

I have an u18 ticket but will be 18 by the 14th July 2022. What happens to my ticket if I keep it?

We will upgrade you to an adult ticket at no extra cost.

You will need to show your original ticket and accepted valid/accepted I.D at wristband exchange on arrival. Your ticket will not be upgraded without both of these documents.

I haven’t had an email from Ticketline – what should I do?

1. Check your spam/junk

2. Double check your spam/junk

3. Check you are checking the correct email address and that you bought the ticket yourself (not your friend/girlfriend/dad/mum/granny/neighbour

4. Email customerservices@ticketline.co.uk with your booking reference, name, address, a contact number and your query.